Payment Information
Straightforward payment structure — no surprises, no confusion. Here's exactly how projects are billed and paid.
Accepted Payment Methods
- Square — Preferred. Secure invoice link emailed to you; pay by card, Apple Pay, or Google Pay.
- PayPal — Friends & Family to avoid fees, or standard (3% fee applies)
- Check — Mailed to our Hilo, Hawaii address (provided on invoice)
- Credit / Debit Card — Available via Stripe invoice link (processing fee applies)
- Venmo — Available on request
Project Payment Structures
Every project is billed using one of three structures. We'll choose the right one together based on scope, timeline, and cash-flow preference — and lock it into your project agreement before work starts.
Option 1 — Two-Payment (50 / 50)
The standard structure for most small and mid-size projects.
Due before work starts. Secures your spot and covers initial design and development phases.
Due when the project is approved and ready for launch. Full site access transferred on receipt.
Option 2 — Three Milestones (30 / 30 / 40)
Recommended for larger projects, longer timelines, or engagements where scope evolves in phases.
Due before work starts. Reserves the project and covers discovery, planning, and initial design.
Due at the agreed-upon midpoint milestone — typically when design is approved and development is underway.
Due at launch. Full site access, source files, and handoff materials transferred on receipt.
Option 3 — Hourly / Time & Materials
Best for ongoing or scope-flexible work, retainers, and small tickets.
All work tracked to the quarter-hour. Itemized on every invoice so you see exactly what was done.
Invoiced every two weeks for the hours logged. Payment is due within 7 days of the invoice date.
🌺 Hawaii GET Tax (4.712%) is added to every invoice regardless of payment structure or client location. Tax is itemized as a separate line.
Hawaii GET Tax (4.712%)
Island Sun Design LLC is based in Hilo, Hawaii. Per state law, Hawaii General Excise Tax (4.712%) is added to all invoices regardless of where the client is located. The tax line will be itemized on every invoice.
Hourly & Retainer Work
Hourly and time-and-materials work is billed bi-weekly at $75/hr. Retainer agreements for ongoing development are billed at the start of each period. Payment is due within 7 days of the invoice date.
Invoices & Due Dates
All invoices are sent via email and are due within 14 days of receipt unless otherwise agreed in writing. Late payments may result in work being paused until the balance is cleared.
Refund Policy
Deposits are non-refundable once work has begun. If a project is cancelled before work starts, deposits may be refunded at Ryan's discretion. Completed work is non-refundable. See the Policies page for full details.